The Healthcare Improvement Skills Center v. 3.0
A Warmer Welcome to Quality Improvement in Healthcare

Please click the following links to access the desired CME/CE Information:

CME Accreditation Statement
How to Receive CME Credit
Disclosure Statements
CME Planning Committee
Privacy Statement & Educational Only Disclaimer
Time, Equipment, & Software Required
Acknowledgments of Financial & In-Kind Support
Contact Information

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Vanderbilt School of Medicine

The activities on this website have been planned and implemented in accordance with the Essentials Areas and Policies of the Accreditation Council for CME (ACCME) through the joint sponsorship of Vanderbilt School of Medicine and Improvement Learning. Vanderbilt School of Medicine is accredited by the Accreditation Council for CME to provide continuing medical education for physicians.

Completion of the two part QI Skills Self-Assessment and Summary:	3 credits
Completion of the QI Skill Development Plan:	1 credit
Completion of each of the 6 HISC QI Skills ÒLearning ModulesÓ: Successful completion of all six modules could add up to a maximum of 6 category 1 credits.	1 credit each, for up to 6 credits
Completion of the QI Project Plan, a QI project off line, and the QI Project Assessment	15 credits*

*Please note, this block of 15 credits will only be awarded if all other activities on this website have also been completed.

If you are completing these activities in order to meet a Part 2 Maintenance of Certification (MOC) requirement, as a medical specialty board diplomate, you must complete all activities on this site in order to receive credit for meeting the MOC Part 2 requirement and in order to receive any CME credit.

Date of Last Review: September 1, 2010.
Current Accreditation Period: September 01, 2010 - August 31, 2013

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To receive any of the three types of credit that this course offers, please do the following:

1. Complete the entire activity or learning module. (Credit is granted individually for a) the rapid QI skills self-assessment activity, b) the QI skill development plan, c) for each of the six QI skills learning modules, and d) for the QI Project planning and assessment activities.)
2. Complete the post activity evaluation for each of these activities and for each learning module.
3. Proceed to the certificate page. You will be awarded CME credit (AMA PRA Category 1), if you indicated you are an MD or a DO when you registered. Otherwise, you will be awarded a certificate of completion. You will automatically receive your CME certificate or certificate of participation online. You can access a record of your completed activity(ies) and your certificate(s) by going to your "My Account" area.

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This educational activity has received no commercial support.

It is the policy of Vanderbilt School of Medicine to require disclosure of financial relationships from individuals in a position to control the content of a CME activity; to identify and resolve conflicts of interest related to those relationship; and to make disclosure information available to the audience prior to the CME activity. In addition, presenters are required to disclose discussion of unlabeled/unapproved uses of devices during their presentations.

All course directors, planners and presenters indicated no financial relationships to disclose.

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The CME planning committee for this CME activity consisted of:

• Course Director: Don Moore, Jr., PhD, is Director of Vanderbilt Division of CME and Professor of Professor of Medical Education and Administration at Vanderbilt University School of Medicine
• Roger Zoorob, MD, MPH, FAAFP, is Professor and Chair of Family and Community Medicine, Meharry Medical College, and Dir. Family Medicine, Vanderbilt University Medical Center
• Planner: Mark Cheren, EdD, is President of Improvement Learning, LLC, and Editor in Chief of the Healthcare Improvement Skills Center website

All course directors, planners and presenters indicated no financial relationships to disclose.

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The Vanderbilt University School of Medicine respects your privacy. Any personal information collected from participants in online continuing education activities we sponsor will not be shared with any third party.

There are a few ways in which we collect data concerning your participation in online learning activities at this site. If a User Session has not started, when you (the user) click on the "Modules" button, you will be prompted to either sign in or complete a simple registration (first name, last name, username, password, e-mail address, occupation), if you have not registered previously. If you have already registered, we ask you to "log in" with your username and password. This is used to identify you so that you can pause and later resume your progress through the modules. This also allows us to create a unique record of your participation without knowing anything more about you. When you complete an activity, we will ask you to provide additional information if you want continuing education documentation of your participation in this activity: full name, degree, specialty, postal address and telephone number. This makes it possible for us to store a record of your participation in an electronic database, and it allows you to print a certificate. It also makes it possible for us retrieve your account information should you need to access your certificate.

We also collect aggregate data related to participant responses to module questions, as well as responses to user surveys. (Completion of a post activity survey is required of those seeking CME credit documentation; completion of a follow-up survey is optional for those in this group.) Completion of both a post activity survey (activity evaluation) and of a 3-month follow-up survey are optional for those not seeking CME documentation. This information is only used to assess the effectiveness of the program and to identify and guide potential enhancements to the program and does not contain any identifiable personal data. We also count "visits" to pages (different parts of this website) in order to learn which pages are visited most often. As with any website, we know your originating service provider, such as America Online, or referring Web link. We may utilize your "point of entry" to determine the extent to which particular external web sites or other sources refer visitors to this site.

At the end of the evaluation you will be asked if you would like to receive a limited number of CME e-mail notices, annually, concerning activities you might find of interest. From time to time you may encounter optional user surveys, which seek to help us better tailor CME resources and activities to meet the needs and interests of the professionals we serve.

Please let us know if you have any concerns or suggestions regarding this policy or any of our CME programs or other services. We can be reached at info@improvementskills.org. Thank you.

CME activities sponsored by the Vanderbilt School of Medicine are offered solely for educational purposes and do not constitute any form of professional advice or referral. Practitioners should always consult additional sources of information and exercise their best professional judgment before making clinical decisions of any kind.

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Completion of each module and its respective evaluation will ordinarily take between 55 and 65 minutes, including its respective evaluation.

• Use a PC or Macintosh computer.
• HISC 3.0 supports these browsers:
• Firefox 2.0+
• Internet Explorer 7+
• Safari 3+
• Opera 9+
• Chrome 1+
Any problem with them should be considered and reported as a bug to HISC 3.0 Technical Support.
• JavaScript must be enabled.
• If you have installed any "pop-up stopper" software, you will need to disable this software before entering any of the modules.
• Use a monitor with the resolution set to 1024 x 768 pixels or greater.

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We wish to acknowledge and express our sincere appreciation for support for original work contributing to the development of this project from a grant awarded by the Contemporary Education Initiative of "The Network" at the Center for the Health Professions, University of California, San Francisco. We would also like to acknowledge and express our gratitude for the unusual encouragement and support provided to this project by the Case Western Reserve University Division of Information Technology Services in the form of technical assistance and an unsecured loan, making it possible to initiate a major redesign and upgrade of the HISC Website and accompanying healthcare improvement skills web modules, in 2004-5.

The Case Western Reserve University School of Medicine Program in Continuing Medical Education, the University of Missouri-Columbia School of Medicine, the Academy for Post Graduate Health Care Education, and the Institute for Healthcare Improvement all contributed a great deal of encouragement and in-kind staff time to the initial stages of this undertaking. In addition, IHI's New Health Partnerships project awarded a small grant making it possible to incorporate an example of patient participation in an improvement project in Module 2, Building a Team.

Finally, we would like to acknowledge, here, the participation and significant contributions of Medical Directions Inc., Tucson, Arizona.

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For more information about this site, about assessing the impact of its use in your setting, or about the possibility of adapting its content to the special needs of a given population of healthcare professionals or a particular healthcare setting, society, organization or system, please contact:

Mark Cheren, EdD
Editor in Chief, HISC Website
Healthcare Improvement Skills Center Collaborative
3093 Warrington Rd. Shaker Heights, OH 44120-2460
mcheren@improvementlearning.us
TEL: 216-295-9942
MESSAGE: 216-225-8616

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